Terms & Conditions

These terms apply when you use miloradairy.com or order from Milora Dairy through it. By using the website or sending an order inquiry, you agree to them. If you do not agree, please do not use the website.

The website is run by Milora Dairy, Plot No. A/21/14A, Ground Floor, Udhna Udhyognagar, Road No. 10, opposite Kotak Mahindra Bank, Udhna, Surat 394210, Gujarat, India.

Using the website

• Use the website only for lawful purposes, and give true details in its forms.
• Do not try to disrupt the website, get into parts of it that are not public, or send its forms automatically or in bulk.
• The text, photographs, illustrations, 3D models, logo and mascot on this website belong to Milora Dairy or to those who licensed them to us. You may not copy or reuse them for any commercial purpose without our written permission.

Our products

We make fresh dairy products: paneer, dahi, desi ghee and shrikhand. The photographs and 3D packs on the website show our products as closely as we can, but the packs you receive may differ slightly. The label on each pack is the final word on ingredients, allergens, storage and use-by date. All our products contain milk, and some shrikhand flavours contain nuts.

Orders

• The order page sends us an inquiry. It is not a confirmed order.
• We deliver within Surat, to the pincodes the order form accepts.
• We will call you to confirm the products, the price, and the delivery date and time slot. Your order is confirmed only on that call.
• We may decline or shorten an order, for example when a product is not available or an address is outside our delivery area. If we do, we will tell you on the call.
• Prices are in Indian rupees, include applicable taxes, and are the ones confirmed on the call.

Delivery

We deliver to the address you give, on the date and in the time slot confirmed on the call. Our products are fresh and must be kept cold, so please make sure someone can receive the order. If no one is available, we will call you and may arrange another slot.

Payment

You pay by cash or UPI when your order is delivered. We do not take card or bank details on this website.

Cancelling an order

You can cancel a confirmed order any time before it leaves us, by calling or emailing us. Once an order is on its way, it cannot be cancelled, because the products are perishable.

Damaged or spoiled products

If a product reaches you damaged, spoiled or not as ordered, tell us within 24 hours of delivery and send a photo of the product and its pack. We will replace it or refund you, whichever you prefer. Refunds are paid by UPI or cash.

Because our products are perishable, we cannot otherwise take back or exchange them once you have accepted the delivery.

Storage after delivery

Keep our products refrigerated and use them by the date on the pack. We are not responsible for spoilage caused by how a product is stored after delivery.

Our responsibility

As far as the law allows, our responsibility for any order is limited to the price of the products concerned. Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019.

Your personal data

How we collect and use your details is explained in our Privacy Policy.

Law and courts

These terms are governed by the laws of India. Any dispute will be heard by the courts at Surat, Gujarat.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed. An order is governed by the terms in force when it was confirmed.

Contact and complaints

Grievance Officer, Milora Dairy
Email: founder@miloradairy.com
Phone: +91 98983 36745
Plot No. A/21/14A, Ground Floor, Udhna Udhyognagar, Road No. 10, opposite Kotak Mahindra Bank, Udhna, Surat 394210, Gujarat, India.

We will acknowledge a complaint within 48 hours and resolve it within one month.